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Where Hospitality Data Comes Together
Hapi connects all your hotel systems and technology partners in one simple platform. With real-time data flowing between every property, team, and solution, you can deliver standout guest experiences, make smarter decisions, and grow your business—without delays.
Hapi Products
Hapi Data Streams
Deliver personalized touchpoints at just the right moment with real-time event streaming.
Hapi Finders
Improve guest service with on-demand guest data access at the enterprise level, regardless of tech stack.
Hapi Guest CRM
Unify guest profiles at the enterprise in real-time with a hospitality CRM that syncs with all your guest data systems.
Hapi Data Services
Normalized data that is ready-to-use or delivered to your data solution.
Services
Hapi is your partner for unique, custom connectivity challenges.
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Hapi Connectivity
Go Beyond the Sync and Transact Across Systems
Anyone can move a message. Hapi executes real, folio-accurate transactions against a live PMS with ordering, error recovery, and every call accounted for. One check-out on our side is roughly seven calls inside the source system. This is the layer that makes everything built on top of it actually work.
One Integration. One Format. Every System.
Connect to Hapi once and access normalized guest data from every PMS in our network. When we add a new system, you don’t have to start another engineering project. Your Hapi connection keeps working, giving you access to more systems without the extra development and certification. Build once. Connect everywhere. Keep expanding.
Proven at Scale
Join 15,000 hotels, including multi-region enterprise deployments, that trust Hapi to connect their hotel technology. With dedicated segments and separate cloud partitions as needed, this is proven hospitality infrastructure.
Hapi Autopilot
It Transacts, It Doesn't Recommend
No task lands in a queue for someone to get to eventually. The charge posts, the checkout completes, the folio delivers, and the inventory corrects right in the source system, with every decision logged.
Maintained as Product
Hapi manages ongoing connectivity maintenance as hotel systems evolve, so your team doesn’t have to keep up with vendor changes.
Hapi Guest Identity
Real People, Not Guesswork
Hapi won't create a guest profile at all unless it's confident the match is real, so hotels get a record they can actually trust and act on, not just another guess dressed up as recognition.
Your Golden Guest Record, Your Control
Built on the Hapi Data Lakehouse, pull your complete guest history through APIs whenever you want, or take a full export to your own cloud storage. Your guest data is yours – always.
Recognition Your Staff Can Act On
Hapi Guest Pop is a browser extension that surfaces the known guest inside applications your team already has open, like the PMS. Now staff can recognize and respond at check‑in and while the guest is still in-house.
Hapi Data Lakehouse
Open Formats, and a Way Out
Open Apache Iceberg and Parquet, exportable in full to your own cloud, so continuity is built in by design rather than promised by a vendor.
Connect Once, Feed Everything
One normalized, real‑time data layer across the hotel systems you run. Reservation, guest, stay, and folio data land once in a single hospitality data model and serve every downstream system, instead of each consumer rebuilding its own copy.
Built to Be Built On
One trusted source of guest data for all your partners, automations, and BI. Get started with Hapi Guest Identity or Hapi Automations.
Hapi Services
Expert Guidance
Hospitality specialists help you turn your vision into a clear, actionable plan.
Risk Reduction
Careful planning and proven methods keep your projects running smoothly and on time.
Seamless Execution
We make sure your solutions fit your business, tech stack, and budget, so you get the most out of your investment.
Transforming hotel data into real experiences
Luxury is found in the details. With Hapi, our teams have a more complete understanding of each guest, empowering us to personalize every touchpoint from pre-arrival through departure. It's a partnership that helps us deliver the intuitive, highly tailored experiences guests have come to expect from Nemacolin.
By connecting complex systems into one seamless flow, we gave guests a frictionless checkout experience—and built a foundation for what’s next.
“Thanks to our partnership with Hapi, the front desk staff at a variety of properties can quickly and efficiently access guest information to send them welcome messages. We know that timing is everything with guests, and we’re glad to partner with software that enables hotels to Meet the Moment with their guests in a fast, seamless way.”
“At HotelKey, we believe that innovation should never come at the cost of operational continuity. Our collaboration with Hapi allows us to support seamless transitions, mobile-first capabilities, and richer guest experiences—while helping hotel brands stay agile in a rapidly evolving landscape.”
“Hapi is absolutely critical for us to get data outside of our property management systems. I rely on Hapi. I’ve never had an issue with any of their code or any of their services.”
"The Hapi team is an extension of the Nemacolin team. They’re always coming to us with new ideas, and every meeting with them is very collaborative.”
"We are improving the guest experience through our partnership with Hapi by pulling all of the property management system data up to a central location, being able to normalize that, and then utilize it for our different business use cases. (...) Working with the Hapi team is very Hapi. We actually have a great partnership with the Hapi team; they are like an extension of our internal team at IHG, so there really is no differentiation. We get along fantastic, and I'm overly impressed with the amount of expertise and skills that they bring to the table and the vast amount of knowledge that they have across all of the property management systems that we work with."
"The more time you spend wrestling with the data flow, the less time you have to execute and come up with new ideas. Hapi has helped us down the road of being free of those constraints. We got to keep everything running and it was really just a flip of a switch. Data stops coming from one system and it's now coming from Hapi and everything else remains the same. That was really fantastic for us."
"To me, the most complex part of the puzzle was how to pull stay data specifically out of our 16 different Property Management Systems. That's where Hapi came in. Hapi already communicates with the various PMS, and they pull data and provide it in one common data model. It was very easy for me to see the amount of work that it would've taken my team to build that on our own."
"It’s a journey, but we’re headed in the right direction. Hapi helps us normalize guest data and access it in meaningful ways across our systems. We’re trying to give the guest a tailored experience, but we’re also trying to maximize revenue—and Hapi helps us do both."
"Through the use of the Hapi connectors, the pace of hotel integrations has accelerated significantly, which is a strong competitive advantage as part our growth and expansion strategy. Not only can we integrate hotels quicker, we can also provide owners with valuable data, allowing them to make smart and well-informed decisions about their business from the day they join our portfolio. Our partnership with Hapi has allowed us to innovate outside the traditional restraints of the hospitality industry, which is a breath of fresh air. We all know that open integration is the way forward for our industry and Hapi does just that."
"What Hapi meant for us was that we were able to be much more agile. We could switch it on very quickly and make changes quickly. The other options we looked into would have required compromises"
"We were looking for a solution that could expand beyond our hospitality business. We have a partner in Hapi that understands our business objectives and knows how to use the full power of the Salesforce platform to enable our success."
"Integration with Hapi allows for more flexibility than other vendors. That’s the value proposition Hapi brings. Hapi doesn’t rely on batch pulls. It’s more proactive and in real time."
"This data helps us fully understand a guest’s lifetime value, and opens the door for Crystalbrook to provide personalized offers and experiences designed to drive loyalty."
We enable limitless opportunities in hospitality, free from technology barriers.
Simplify the complex hotel tech landscape
Looking to make the most of your data or better connect systems?
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