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Where Hospitality Data Comes Together
Hapi connects all your hotel systems and technology partners in one simple platform. With real-time data flowing between every property, team, and solution, you can deliver standout guest experiences, make smarter decisions, and grow your business—without delays.
Hapi Products
Hapi Data Streams
Deliver personalized touchpoints at just the right moment with real-time event streaming.
Hapi Finders
Improve guest service with on-demand guest data access at the enterprise level, regardless of tech stack.
Hapi Guest CRM
Unify guest profiles at the enterprise in real-time with a hospitality CRM that syncs with all your guest data systems.
Hapi Data Services
Normalized data that is ready-to-use or delivered to your data solution.
Services
Hapi is your partner for unique, custom connectivity challenges.
Hapi Data Streams
Real-Time
Share data between every system and property for up-to-date insights.
Unified
Bring all your information together in one clear, consistent format.
Reliable
Built for stability and easy scaling as your business evolves.
Hapi Finders
Instant Access
Quickly find guest, reservation, or transaction details across all your hotels.
Simple Search
Easy tools for front desk, call centers, and support teams.
Always Accurate
Up-to-date records you can trust, every time.
Hapi Guest CRM
Unified Profiles
All guest data combined into one clear, real-time profile.
Personalization
Use insights to tailor every interaction and delight your guests.
Seamless Integration
Works easily with Salesforce and your existing tools.
Hapi Data Services
Put Your Data to Work
Whether you’re building dashboards, feeding operational tools, or driving AI and analytics, we make sure your data is immediately usable wherever it lands.
Built for Your Stack
Compatitble with all major platforms and cloud environments, such as AWS, without the heavy lifting.
Secure and Reliable
Built for security, scalability, and ongoing support.
Hapi Services
Expert Guidance
Hospitality specialists help you turn your vision into a clear, actionable plan.
Risk Reduction
Careful planning and proven methods keep your projects running smoothly and on time.
Seamless Execution
We make sure your solutions fit your business, tech stack, and budget, so you get the most out of your investment.
Transforming hotel data into real experiences
“Hapi is absolutely critical for us to get data outside of our property management systems. I rely on Hapi. I’ve never had an issue with any of their code or any of their services.”
"The Hapi team is an extension of the Nemacolin team. They’re always coming to us with new ideas, and every meeting with them is very collaborative.”
“The partnership with Hapi has been instrumental in uniting siloed systems into a single, holistic guest view. This shift empowers us to deliver personalized, real-time messages for targeted campaigns and optimize the operational use of guest profile information. Increasing revenue and creating the Real Life Magic that defines Nemacolin, deepening brand loyalty and elevating the curated guest and member journey."
"We are improving the guest experience through our partnership with Hapi by pulling all of the property management system data up to a central location, being able to normalize that, and then utilize it for our different business use cases. (...) Working with the Hapi team is very Hapi. We actually have a great partnership with the Hapi team; they are like an extension of our internal team at IHG, so there really is no differentiation. We get along fantastic, and I'm overly impressed with the amount of expertise and skills that they bring to the table and the vast amount of knowledge that they have across all of the property management systems that we work with."
"The more time you spend wrestling with the data flow, the less time you have to execute and come up with new ideas. Hapi has helped us down the road of being free of those constraints. We got to keep everything running and it was really just a flip of a switch. Data stops coming from one system and it's now coming from Hapi and everything else remains the same. That was really fantastic for us."
"To me, the most complex part of the puzzle was how to pull stay data specifically out of our 16 different Property Management Systems. That's where Hapi came in. Hapi already communicates with the various PMS, and they pull data and provide it in one common data model. It was very easy for me to see the amount of work that it would've taken my team to build that on our own."
"Now, I can leverage all of the data that's flowing through to create highly targeted and relevant information for travelers at the right time and on the right channel."
"It’s a journey, but we’re headed in the right direction. Hapi helps us normalize guest data and access it in meaningful ways across our systems. We’re trying to give the guest a tailored experience, but we’re also trying to maximize revenue—and Hapi helps us do both."
"Through the use of the Hapi connectors, the pace of hotel integrations has accelerated significantly, which is a strong competitive advantage as part our growth and expansion strategy. Not only can we integrate hotels quicker, we can also provide owners with valuable data, allowing them to make smart and well-informed decisions about their business from the day they join our portfolio. Our partnership with Hapi has allowed us to innovate outside the traditional restraints of the hospitality industry, which is a breath of fresh air. We all know that open integration is the way forward for our industry and Hapi does just that."
"What Hapi meant for us was that we were able to be much more agile. We could switch it on very quickly and make changes quickly. The other options we looked into would have required compromises"
“With Hapi’s development support and seamless integration to OPERA Cloud, we were able to get our strategies up and running quickly. A lot of people think implementing Salesforce is an enormous lift, but it’s not, if you have the right partners.”
"We were looking for a solution that could expand beyond our hospitality business. We have a partner in Hapi that understands our business objectives and knows how to use the full power of the Salesforce platform to enable our success."
"Integration with Hapi allows for more flexibility than other vendors. That’s the value proposition Hapi brings. Hapi doesn’t rely on batch pulls. It’s more proactive and in real time."
"This data helps us fully understand a guest’s lifetime value, and opens the door for Crystalbrook to provide personalized offers and experiences designed to drive loyalty."
"By working with Salesforce and Hapi, we have made a major investment in being at the forefront of innovation and created a centralized engine that will deliver exceptional experiences for our guests for years to come."
"The epitome of delivering exceptional guest experiences resides in accessible, superior data strategically harnessed by hoteliers. VAI Resort, as a uniquely integrated entertainment and resort destination, selected Hapi and Salesforce to seamlessly unify diverse experiences, empowering our team to curate impactful memories at each guest touchpoint."
We enable limitless opportunities in hospitality, free from technology barriers.
Simplify the complex hotel tech landscape
Looking to make the most of your data or better connect systems?
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