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Hapi Guest Identity
One guest. One profile.
The same guest arrives in your property management system, the restaurant, the spa, the loyalty program and the survey tool as five different people. Hapi joins those records into a single guest profile, built from what guests actually do on property. Your team and the systems you already run finally work from the same guest.
See how Hapi helps Hotels | Technology Providers
One Guest Profile
Across Every System
Real-Time Resolution, Built for Hospitality
Loyalty, personalization, and AI all require knowing who your guest truly is. Hapi Guest Identity consolidates profiles across your properties and systems into a single, accurate record of a real person, so every system finally works from the same guest record.
Real People, Not Guesswork
Hapi won't create a guest profile at all unless it's confident the match is real, so hotels get a record they can actually trust and act on, not just another guess dressed up as recognition.
Your Golden Guest Record, Your Control
Built on the Hapi Data Lakehouse, pull your complete guest history through APIs whenever you want, or take a full export to your own cloud storage. Your guest data is yours – always.
Recognition Your Staff Can Act On
Hapi Guest Pop is a browser extension that surfaces the known guest inside applications your team already has open, like the PMS. Now staff can recognize and respond at check‑in and while the guest is still in-house.
Connect Every System That Knows Your Guest
Every guest touchpoint links into the Hapi Data Lakehouse to power Hapi Guest Identity.
One Trusted Guest Record Across Systems
Deterministic matching unifies scattered, conflicting records on a verified shared identifier: an email, a phone number, or loyalty ID paired with a name.
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See It the Moment It Matters
Hapi Guest Pop surfaces the known guest inside the application your team already has open, like the PMS.
Put Your Guest Data to Work
Your golden guest record, open and portable, feeds your CDP, CRM, BI, or AI tool of choice.
Recognition Your Staff Can Act On, Without Leaving Their Screen
Knowing who is in-house only matters if the team member talking with them knows it in the moment.
Hapi Guest Pop puts the Golden Guest Record right inside the application your team already has open, so recognition starts at check-in and continues throughout a guest's stay, not after checkout.
hapi Guest Identity
Core Features
Deterministic Identity Matching
Hapi matches deterministically using verified shared identifiers: email, phone number, or loyalty ID paired with a name. No duplicate guests, OTA‑anonymized identities, or junk records.
See the guest, not the record.
Guest Pop surfaces the full guest profile inside your property management system, on the screen your team already works in, and it recognizes whoever they have open. One system or several, nothing written back to your sources. Recognition during the stay, not after checkout.
Guest Data Beyond the PMS
Bring together dining, spa, loyalty, surveys, Wi-Fi, and web activity, so you get the full guest picture, built from sourced facts — nothing inferred or synthesized.
Open, Portable Golden Guest Record
Your resolved guest data is held in open Apache Iceberg and Parquet in Hapi's managed environment. Pull it anytime through the APIs or take a full export to your own cloud.
Built on the Hapi Data Lakehouse
Run identity resolution on AWS using open table formats, built on connectivity infrastructure trusted by 15,000+ hotels since 2017.
Connected with Industry Leading Hotels Systems
Connect your CDP, CRM, or loyalty platform today and change it tomorrow without rebuilding the data layer underneath. Bonus – they can both consume and produce data in the ecosystem.
Documented Survivorship
When two systems disagree, something has to decide. Precedence is explicit per field with a documented fallback, applied at read time. Source records stay intact, because Hapi matches rather than overwrites.
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Built for Hotel Technology Providers, Too
If you build for hotels, your product is only as good as the guest data feeding it. Hapi Guest Identity hands you a resolved, ready-to-use profile instead of a raw feed you have to clean up yourself.
Know Your Customer's Customer
Get a resolved profile with stable identifiers and documented survivorship, not a raw feed you have to interpret, clean, and rebuild yourself.
Real Time Where It Matters
Matched at check-in and available while the guest is still in-house, so your product can act the same day, not after they've already left.
Consumed However You Build
Near real-time consolidated APIs, federated query, file transfer, or event streams, so it fits your architecture instead of forcing you into ours.
Built to Fit, Not Compete
Hapi supplies the guest identity layer — not campaigns, segmentation, or measurement. Use it inside your product to power your company’s experiences, workflows, and applications.
Frequently Asked Questions
No. It's the foundation that makes your CDP, CRM, BI, and AI tools perform better, not a replacement for any of them.
A browser extension that surfaces the known guest inside the application your staff already have open, read‑only and context‑aware by application. No toggling, no second system to learn, no change to how anyone works.
Most systems only see the guest inside their own walls. Hapi Guest Identity resolves the same guest across every system that knows them, including PMS, dining, spa, loyalty, surveys, Wi-Fi, and web, into one profile.
With Hapi, the hotel brand and collector of the first-party data will always own all the guest data. Built in open formats, partitioned and segmented by customer in Hapi's managed environment with a full export to your own cloud available on request.
Yes. It's built for hotels running dozens of systems and connects to your PMS and the systems around it — dining, spa, loyalty, surveys, Wi-Fi, and web.
Hapi does not sync or de‑duplicate profiles back into source systems. Nothing is written back. Staff are met with the data they need where they already work.
Simplify the complex hotel tech landscape
Looking to make the most of your data or better connect systems?
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