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Salesforce
The #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform.
About the
Tech Vendor
Availability
Collection of rate availability and restrictions, including affected rate plans, room types, and booking rules.
Reservations
Upcoming and current guest-specific reservation information, including guest name, stay dates, room rates, services, fixed charges, and occupancy details.
Guest Profiles
A guest’s unique profile, including guest name, contact details, demographics, loyalty status, stay history, preferences, consents.
Inventory
Inventory information for a given time period, such as available units, unit types, and counts.
Customer Profiles
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Blocks
Room blocks and their associated inventory, such as block types, block status, start and end dates, deposit and guarantee requirements.
Financial Transactions
Records of payments, refunds, charges, and adjustments, including amounts, dates, payment methods, and related reservations or accounts.
Rates
Rates and rate plan information, including category names and codes, status, booking and cancellation rules, and included services.
Stays
Historical record of a guest's stay, such as guest information, room type, and number, and detailed revenue.
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Guest Activities
Records of a guest’s on-property activities, including reservations for amenities, dining, spa, tours, or events.
Why they chose Hapi
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Related Products
Unify guest profiles at the enterprise in real-time with a hospitality CRM that syncs with all your guest data systems.
Explore the Hapi Developer Portal
Dig into Hapis APls, Data Model, and Webhooks to see if this is the right fit for your unique needs.
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